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Trails West

Trails West Dist. Inc. gladly accepts returns on all new merchandise.

Note that all returns are subject to a 20% restocking fee. Please try to include all original packaging, manuals, and other materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

  • Within 30 days of invoice date: full refund, less any restocking fees

  • After 30 days of invoice date: store credit only, less any restocking fees

  • After 90 days of invoice date: no refunds or returns after 90 days

Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Any damage claims must be made within 24 hours of receiving product. After 24 hours damaged merchandise can NOT be returned for refund or exchange.

Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items, and closeouts. Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.

No Returns on Used Items Whatsoever.

off raod products